With process mining, you can see exactly what happened in the process, figure out why it happened, and work on a plan of action to improve it.
Progress quickly with automation
Process mining guides you in finding the untapped automation potential in your processes. The quickest way to drive transformation in O2C is by deploying robotic process automation (RPA) along with process mining. For example, with process mining, you may discover a post goods issue (i.e. when the order has been picked and is ready for shipping, never happens on time). This may delay delivery to the customer and it also means that incorrect stock levels are shown in the system.
Digging a bit deeper, you find the root cause of this issue is simply that your shipping specialist has too many shipments to handle, which results in a delayed post goods issue. An effective solution for this is having a software robot handle the post goods issue, relieving the shipping specialist of the work and ensuring shipments are delivered on time.
Check out this infographic to find out why process mining is automation’s new superhero.
Continuously monitor and improve the overall process
But process mining doesn’t stop there.
After automating your processes via RPA, you can use process mining to track results and ensure that automation is having the intended effect. It makes sense that after automating, you’d want some insight into the impact on the rest of the process. For example, is the process cycle time improving? Is your on-time shipping rate improving? These are all metrics that can be tracked with process mining, helping you continuously monitor and improve the process.
It may also make sense to optimize your process in other ways, before introducing automation.
For example, one of your customers consistently complains that their shipments arrive later than expected. Using process mining, you can verify that indeed, shipments to this customer always arrive one day later than expected. The root cause in this example is that lead times in the system are one day less than actual lead times, which means there is a discrepancy between the date the customer expects their order and the day they actually receive it. In this example, a simple master data adjustment does the trick and ensures the customer is happy.
Keep processes on track and predictable
As with everything, processes are subject to change. So, it makes sense that your automation changes with it. A combination of process mining and RPA helps you keep tabs on your process so you can act quickly whenever something forces the process to change, whether it’s legislation, competition, or even a pandemic.
Drive O2C improvements with UiPath
Handy capabilities that support keeping your O2C process on track include the ability to assign robots to automatically handle tasks in UiPath Orchestrator, so they can address any unwanted idleness or deviations in near real time. UiPath Action Center ensures the right people are brought into the loop whenever there are some exceptions that need handling.
When you combine process mining with RPA, it can turn into huge leaps in efficiency, cost savings, and customer satisfaction.
UiPath Process Mining combines best-in-class process mining and RPA. As a result, you’re enabled to not only discover automation potential in your O2C process, but also optimize and monitor automation on a continuous basis.
Want to see how leading organizations are using UiPath Process Mining? Find out how Grupo Assa uses process mining and RPA to navigate digital transformation.
Ready to start seeing process mining benefits in your own organization? By using an out-of-the-box UiPath Process Mining connector for SAP O2C, you can get started on improving and automating your O2C process almost immediately. Contact us to get started.