Chatbots for Customer Service

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Millennials and social changes are necessitating enhanced Customer Service (CX)

Chatbots are gaining high traction and will continue to be a huge trend

1. Case Study: Building Appointment Booking Chatbot

2. IBM Watson Assistant provides better intent classification than other commercial products according to published study

3. Testing Conversational AI

4. How intelligent and automated conversational systems are driving B2C revenue and growth.

Human agents vs. Chatbots

Human agents and chatbots — A blended recipe for customer service success

This content was originally published HERE

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