To scale automation, engage the entire enterprise
Organizations that have not yet adopted RPA at scale may struggle to align all stakeholders on the need for automated work at a single employee level. Not everyone may share the desire to use automation for improving business value.
The research shows that sophisticated RPA programs are focused on empowering each and every worker consistently across the entire enterprise. They understand that to truly realize the benefits of RPA, all teams need to be engaged and invested in the automation program.
Among the leading RPA-driven organizations IDC surveyed, 100% of decision makers have adopted RPA to provide workers with access to RPA tools that enable them to automate their work. This created a culture where employees felt valued, which in turn boosted their productivity and commitment.
Combining people and process-first ideas
While a process-first enterprise focuses on the general job functions of defined roles, a people-first approach understands that each worker engages with a number of tasks beyond their defined role and recognizing these workers individually and often. Discussing RPA implementation and maintenance with the leaders of large automation programs illuminated an important fact: process-first processes aren’t enough. The most successful RPA strategies combine process-first and people-first approaches to automation.
Furthermore, centers of excellence (CoEs) can help draw the link between these methods. CoEs are internal programs or teams established to support the development, adoption, and governance of company-wide RPA.
Implementing a robot for every worker
“A Robot for Every Worker: Are We Ready for a People-First Automation Mindset?” offers data and case studies from organizations with highly mature RPA programs across North America, Europe, and Asia.
As articulated by Max Cheprasov, Chief Automation Officer at Dentsu, “Our mission is to elevate human potential, not eliminate it.”